Resourceful and innovative Instructional Designer with 10+ years of experience in e-learning and curriculum development for a wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes and improves employee retention. Exemplary communication and interpersonal skills to build relationships with stakeholders and innovate learning needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A modern workplace solutions architect driven by the value-add opportunity of a hybrid workspace environment. Â
Embedded Files
Development and Academy Chair of Woman Nation Â
Development and Academy Chair of Woman Nation Â
At RDI Woman Nation is designed to foster the development of woman leadership. Our four pillars include (1) personal and professional development, (2) advocacy for women and their communities, (3) support and mentorship, and (4) outreach in support of marginalized communities. Through activities and courses, we cultivate and engage our women and woman-identifying leadership of all races, ages, and gender identities. Â
As the Development and Academy Chair it was my privilege to design and implement an updated version of our Woman Nation Academy. Which was utilized to develop and nurture women in leadership at RDI. Facilitating courses on subjects such as Imposter Syndrome, Finding Your Purpose: Ikigai, StrengthsFinder 2.0, Emotional Intelligence, Time Management, Stress Management, Professional Development: Growth and Building Your Bench.Â
Skills
Skills
Course material creationÂ
Curriculum selection and design
Implementation support
Learning strategies
Organizational performance
Student plans
Progress tracking
Course management
Multitasking Abilities
Teamwork and Collaboration
Skill Transfer
Critical Thinking
Software
Software
Moodle
Microsoft Suite
iSpring
Filmora
G-Suite
Articulate
Work experience
Work experience
 08/2017 - 03/2023 LMS Administrator / Instructional Designer RDI, Blue Ash, OH
 08/2017 - 03/2023 LMS Administrator / Instructional Designer RDI, Blue Ash, OH
Grew LMS content from the initial approx. 60 courses to 300+, or by 450%.Â
Increased user engagement from .05% to 30+% across the entire organization.
Implemented, created, and maintained a majority of all eLearning content while solely managing LMS.
Provide insights to all departments across the organization based on analyzing data related to compliance and learning adherence.
Consistently executes long-term plan for LMS growth and improvement.
Creates, tracks usage, and drives communication of any IT issues related to the LMS and external tools, resulting in efficient resolution for any usage of the system.
Created curricula, research topics and conceptualized course format, subject matter, and presentation.
Primary contact for piloting, testing, and implementing new eLearning technology.Â
Updated all course content and created new content with a strong focus on diverse learning styles for both LMS and training initiatives.Â
Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to exceed student learning goals.
Delivered private instruction to adult learners in a variety of fields (leadership development, professional writing, business communication, delivery of proposals and presentations, and instructor Led Training best practices).
07/2015 - 08/2017 ELL Well Manager /Director of Culture RDI, Blue Ash, OH
07/2015 - 08/2017 ELL Well Manager /Director of Culture RDI, Blue Ash, OH
Implemented a culture that promotes Diversity, Equity, and Inclusion.
Established cultural functions of the organization targeting lifestyle, health, and mental well-being of all employees.
Onboarded new employees with training and new hire documentation.
Proactively identify new leaders and build opportunities for growth and promotion.
Develop, communicate, and administer HR policies and procedures that maintain and improve employee relations and shape organizational culture.Â
Assess and advance employee engagement and satisfaction, with particular attention to the experiences and needs of those who have been historically marginalized.
Championed value-add projects focused on employee experience.
Serve as HR contact for all employees; proactively engage employees to improve working relationships, build morale, and increase productivity and retention; communicate openly and frequently, keeping staff informed on benefit resources, organizational events, and other pertinent information.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established time limits.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.
Improved safety procedures to create safe working conditions for workers.
Developed detailed plans based on broad guidance and direction.
03/2013 - 03/2015 Lead Trainer RDI / SIRS, Blue Ash, OH
03/2013 - 03/2015 Lead Trainer RDI / SIRS, Blue Ash, OH
NOTE: SIRS was purchased by RDI in March of 2014.Â
Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
Monitored training effectiveness through observation and metrics analysis.
Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Provided in-house training to new employees concerning maintenance of standardized training approaches.
Recruited, interviewed, and onboarded 3 new instructors, boosting corporate success.
Oversaw day-to-day functions of training department.
Lead special seminars for diverse types of employees.
Evaluated training needs to improve training quality.
09/2008 - 03/2013 Senior Supervisor SIRS, Highland Heights, KY
09/2008 - 03/2013 Senior Supervisor SIRS, Highland Heights, KY
Coordinated, supervised, and evaluated the work of subordinates and reallocated staff and resources to meet performance requirements. (300+ Total and 100+ Nightly)
Identified underperforming areas and implemented effective process improvements.
Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
Provided feedback, training, and skill development to staff to improve accuracy, productivity, and quality.
Maximized personal competency through continuous professional development.
Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
Provided interpretation and guidance on procedural questions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
08/2007 - 09/2008 Agent Convergys, Florence, KY
08/2007 - 09/2008 Agent Convergys, Florence, KY
Resolved caller issues quickly and thoroughly.
Researched and identified solutions to technical problems.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Diagnosed and troubleshot hardware, software, and network issues.
Monitored system performance to identify potential issues.
Tested new software and hardware prior to deployment.
Responded to customer inquiries and provided technical assistance over the phone.
08/2005 - 08/2007 Supervisor SIRS, Highland Heights, KY
08/2005 - 08/2007 Supervisor SIRS, Highland Heights, KY
Evaluated employee performance and coached and trained to improve weak areas.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Monitored workflow to improve employee time management and increase productivity.
Achieved results by working with staff to meet established targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Conducted routine inspections to check quality and compliance with established specifications.
Evaluated staff performance and provided coaching to address inefficiencies.
Helped meet changing demands by recommending improvements to business systems or procedures.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Gathered, organized, and input information into digital database.
Frequently inspected production area to verify proper equipment operation.
02/2003 - 08/2005 Telephone Interviewer SIRS, Highland Heights, KY
02/2003 - 08/2005 Telephone Interviewer SIRS, Highland Heights, KY
Gathered data and insights from participants during telephone interviews.
Followed call center protocols when notifying participants of call purpose and use of information.
Administered phone interviews to survey participants.
Completed surveys by rechecking contact information before ending each call.
Conducted interviews with participants to assess eligibility.
Delivered information from script regarding surveys for on-demand phone project assignment.
Worked flexible hours across night, weekend, and holiday shifts.
Education
Education
Instructional Design Foundations and Applications.pdfInstructional Design Foundations and Applications
Coursera 2021
3BT5GWZDC92E
Innovation Through Design - Think, Make, Break, Repeat Certificate.pdfInnovation Through Design: Think, Make, Break, Repeat
Coursera 2021
HR7L8CZCK7U3
Introduction to Personal Branding.pdfIntroduction To Personal Branding
Coursera 2021
BT33VRXW5QXV
Successful Public Speaking
Dale Carnegie 2018
The ABCs of Instructional Design.pdfThe ABCs of Instructional Design
UdemyÂ
UC-UoEOX5A7
Become an Awesome Instructional Designer completion letter.pdfBecoming An Awesome Instructional Designer
Udemy
UC-YAJ5JQII
Moodle Tutorial EXPERT LEVEL Educator Course Completion Letter.pdfMoodle Tutorial: Expert Level Educator Course
Udemy
UC-4P01NJLU
Moodle Administration Tutorial Beginner Intermediate Guide completion letter.pdfMoodle Administration Tutorial: Beginner, Intermediate Guide
Udemy
UC-8VV8AIV1
Moodle 3.0x Masterclass Complete Educators Guide to Moodle Completion Letter.pdfMoodle 3.0 Masterclass: Complete Educator's Guide to Moodle
UdemyÂ
UC-N1KH9XHB
Designing Moodle Themes Completion Letter.pdfDesigning Moodle Themes
Udemy
UC-GXPVG0UG
Leadership Completion Letter.pdfLeadership
Ed2go | Cengage Learning
Get Assertive Completion Letter.pdfGet Assertive!
Ed2go | Cengage Learning
Building Teams that Work Completion Letter.pdfBuilding Teams That Work
Ed2go | Cengage Learning
Understanding the Human Resources Function Completion Letter.pdfUnderstanding the Human Resources Function
Ed2go | Cengage Learning
Teaching Adult Learners Completion Letter.pdfTeaching Adult Learners
Ed2go | Cengage Learning
Keys to Effective Communication Completion Letter.pdfKeys to Effective Communication
Ed2go | Cengage Learning
Introduction to Microsoft Excel 2013 Completion Letter.pdfIntroduction to Microsoft Excel
Ed2go | Cengage Learning
Intermediate Microsoft Excel 2013 Completion Letter.pdfIntermediate Microsoft Excel
Ed2go | Cengage Learning
Advanced Microsoft Excel 2013 Completion Letter.pdfAdvanced Microsoft Excel
Ed2go | Cengage Learning
Introduction to Microsoft Outlook 2013 Completion Letter.pdfIntroduction to Microsoft Outlook
Ed2go | Cengage Learning
Introduction to Microsoft Word 2013 Completion Letter.pdfIntroduction to Microsoft Word
Ed2go | Cengage Learning
Intermediate Microsoft Word 2013 Completion Letter.pdfIntermediate Microsoft Word
Ed2go | Cengage Learning
Creating Web Pages Completion Letter.pdfCreating Web Pages
Ed2go | Cengage Learning
Introduction to CSS3 and HTML5 Completion Letter.pdfIntroduction to CSS3 and HTML5
Ed2go | Cengage Learning
Introduction to Microsoft Access 2013 Completion Letter.pdfIntroduction to Microsoft Access
Ed2go | Cengage Learning
Intermediate Microsoft Access 2013 Completion Letter.pdfIntermediate Microsoft Access
Ed2go | Cengage Learning
Introduction to Microsoft Publisher 2013 Completion Letter.pdfIntroduction to Microsoft Publisher
Ed2go | Cengage Learning
Introduction to Microsoft PowerPoint 2013 Completion Letter.pdfIntroduction to Microsoft PowerPoint
Ed2go | Cengage Learning
Project Management Fundamentals Completion Letter.pdfProject Management Fundamentals
Ed2go | Cengage Learning
Project Management Fundamentals II Completion Letter.pdfProject Management Fundamentals II
Ed2go | Cengage Learning
Project Management Applications Completion Letter.pdfProject Management Applications
Ed2go | Cengage Learning
Massage Therapy
Gateway Community & Technical College - Erlanger, KY
Trade Certification | 2004 - 2006
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