Resourceful and innovative Instructional Designer with over 10 years of experience in e-learning and curriculum development across diverse cultural and professional environments. Skilled in analyzing content and design to deliver impactful learning solutions that drive business results and enhance employee engagement and retention. Recognized for exceptional communication and interpersonal skills that foster strong stakeholder relationships and align learning strategies with organizational goals. Detail-oriented and highly organized, adept at managing multiple projects with precision and efficiency. A forward-thinking workplace solutions architect passionate about leveraging hybrid environments to create meaningful, value-added learning experiences.
Development and Academy Chair of Woman Nation
At RDI, Woman Nation empowers women to lead with confidence and purpose through four pillars: development, advocacy, mentorship, and community outreach. As Development and Academy Chair, I redesigned and launched the Woman Nation Academy, a dynamic leadership program supporting women and woman-identifying professionals across all backgrounds. I led courses on Imposter Syndrome, Ikigai (Finding Purpose), StrengthsFinder 2.0, Emotional Intelligence, Time Management, and Professional Growth. The program achieved a 74% graduation rate in 2022, reflecting its impact on developing strong, inspired leaders.
Skills
Learning strategies
Curriculum selection and design
Course management
Skill Transfer
Student plans
Course material creation
Implementation support
Progress tracking
Multitasking Abilities
Teamwork and Collaboration
Critical Thinking
Organizational performance
Software
Saba Cloud
ServiceNow
Moodle
Microsoft 365 Suite
iSpring
Filmora
Google Workspace
Articulate
Work experience
08/2024 - 05/2026 Professional Development | Student Gateway Community and Technical College, Independence, KY
I have completed my associates degree for Business Administration at Gateway Community and Technical College. Achieved the Dean's List in Fall of 2024, 2025, and Spring 2025
Cumulative GPA: 3.63
Relevant Completed Courses:
Financial Accounting
Managerial Accounting
Introduction to Business
Business Ethics
Principles of Management
Introduction to Information Systems
Personal Finance
Professional Development and Protocol
Introduction to Business Law
Personal and Organizational Leadership
Principles of Macroeconomics
Principles of Marketing
Applied Management Skills
Supervisory Management
Relevant Groups & Conferences:
Phi Theta Kappa member
Pathfinder Student Leadership Conference
01/2024 - 08/2024 Caretaker Family, Erlanger KY
Provided care and support for my mother during her cancer treatments and hospice care through her passing in April 2024.
Assisted with the ongoing care and daily management of my elderly grandmother following my mother’s illness and transition from primary caregiver through her passing in May 2025.
2023-10 - 2023-12 People & Culture Specialist, L&D Resource Center BDO/LHH, Cincinnati, OH
BDO USA, P.C. is the U.S. member firm of BDO International, a global accounting and advisory network providing assurance, tax, and financial advisory services that are tailored to their clients' industry, unique needs, and goals.
Supported learners in accessing courses and retrieving certification documentation.
Audited and updated course settings to ensure accuracy and functionality.
Troubleshot and resolved issues impacting course accessibility or performance.
Uploaded, configured, and tested new learning content to ensure seamless delivery.
LMS Administrator / Instructional Designer 08/2017 – 03/2023
ELL Well Manager /Director of Culture 07/2015 – 08/2017
Lead Trainer 03/2013 – 07/2015
Senior Supervisor 09/2008 – 09/2013
RDI, Blue Ash, OH / SIRS, Highland Heights, KY Note: SIRS was acquired by RDI in 2014
RDI Corporation is a global outsourcing partner providing call center operations, managed IT, healthcare support, analytics, and digital strategy solutions.
Expanded LMS content from initial ~60 to over 300 courses, driving a 450% growth in learning offerings.
Boosted employee engagement from 7.54% to 90 - 100.00% across a workforce of 5000.
Delivered organization-wide insights through data analysis of compliance, learning adherence, and performance metrics.
Served as the primary contact for piloting, testing, and implementing new eLearning technologies, including iSpring, Articulate, Filmora, Captivate, Vyond, and The Training Arcade.
Managed system issues and communication for the LMS and external learning tools, ensuring rapid resolution and optimal performance.
Designed and executed long-term LMS development strategies using ADDIE and other learning methodologies to support diverse learning styles.
Facilitated courses in leadership development, professional writing, communication, and instructor-led training best practices, achieving a 75–80% retention rate among adult learners.
Proactively identified and coached emerging leaders, achieving a 70% success rate in employee engagement and promotion readiness.
Championed organizational culture initiatives, leading Diversity, Equity, and Inclusion (DEI) programs and wellness events focused on mental health and lifestyle improvement.
Supervised and evaluated teams of 300+ employees, reallocating resources to meet performance targets and maintain quality standards.
Delivered feedback, coaching, and training to enhance staff productivity and accuracy, ensuring a minimum 50% QA rate each shift.